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I've constantly been a loyal customer to AA and don't consider any of the prospects needs to be addressed in this way!
This agent was away from line and disrespectful. There was NO reason behind her Mind-set, specially when there was NO line and a handful of agents standing within the counter like they ended up Prepared and ready to help. Janet Ault
American Airlines has the worst shopper service of all Airways I have used in my sixty three yrs. My wife’s anniversary earrings were being stolen out of her suitcase on June twenty, 2013 and Customer service has REFUSED to Make contact with us again right after reporting the thief the day it took place.
I had a quite challenging experience currently endeavoring to ebook a straightforward vacation for my spouse and i from phx to sfo. Initially your website explained their had been no flights. I altered browsers and got close to the stop with the booking but regretably entered my wife’s benefit quantity wrong and the location wouldn't allow me to transform it. After i went back to start out once more it had the exact same Incorrect number and wouldn't allow me to go on. I then went to a 3rd browser obtained every one of the technique to the end and the worth for overall economy mentor came up $4258.
I needed to give kudos to Gary Tourney, who helped me in Pittsburgh on April 6th. He went to a great deal of problems to discover me A further flight and also to reroute my baggage. Gary was enjoyable and helpful and relaxed, and I really appreciated how really hard he labored to help me.
If I can do that, why can’t try this? Right here’s a recommendation. For the reason that agents can not see USAIR, Why don't you provide them with entry to the net to allow them to see out there USAIR flights? There have been several USAIR flights that would have cared for at the least 50 percent of the individuals who needed to flights.
Charlestown to Akron worst boarding practical experience at any time. Gate 38 b. A greyhound bus terminal is better operate. Excellent luck with your new Professions
Trying to transform a reservation date for the last three days/evenings. Each and every agent We've got gotten has both transferred us out of our get in touch with generating another hrs hold out or has hung up on our call.
I booked a trip to Cabo,Mx.with AA vacations.Around the returned vacation we were being booked with USAir.the flight was cancelled because based on the agent there was no aircraft to fly us back again to Monterey.We experienced to invest
On seven/19/2013 I flew by way of American Airways from Columbus Ohio to Las Vegas Nevada. We had a layover in Dallas Tx, at your Fort Truly worth airport. I'd the worst encounter I have ever experienced While using the American Airways representatives there and Once i identified as client service they were being no help both. Very first, 1 of your Reps despatched us to the incorrect gate; I needed to talk to a agent wherever our flight would be departing from for the reason that a gate amount was not on my boarding pass. We went for the gate instructed and have been sent to the wrong gate, since we were being at the incorrect gate we did not hear our departing flight data triggering us to skip our flight. We went on the counter asking for a standing of our flight since we experienced heard very little, a single AA attendant at the station wasn't ready to look everything up for the reason that she was typing or performing something else. I spelled out to her that it had been crucial mainly because we could skip our flight. She didn’t treatment. Despite the fact that there was an extended line of men and women waiting to speak with the one AA rep readily available. I waited in line for as long as I could, I then observed an AA representative going for walks by and I stopped her for help, she explained there was almost nothing she could do and despatched us to a different AA desk. We went to that desk and we have been explained to our aircraft was suitable there outside on the brink of just take off and that they'd not let us about the airplane since should they called the AA Associates over the aircraft and question them to await us it can make Everyone nuts?
LIES. American Airways has lied to me continuously. My bag did not get there at the airport. I had been looking ahead to an extended time period in the carousel and no bags came out for my flight. Nor did any one within the baggage Office environment that had a transparent check out on the carousel appear out to convey hop over to these guys practically nothing could be coming. I checked within the Business office they usually then mentioned there was NO Purpose why my suitcase shouldn’t have arrived. They were to send my suitcase to me at my hotel. At two:24 PM I been given a phone get in touch with from a recorded information indicating my bag was picked up and might be sent within just six several hours. LIE. I called the delayed baggage amount and was told it was picked up at three PM and would be delivered in 6 hours. LIE. I checked on the web this night and it mentioned it absolutely was picked up at 3 PM and might be shipped in 6 several hours. LIE.
Tomorrow, on my BIRTHDAY, I’ll take care of your 3rd share allocation to be a Exclusive birthday existing from all of you and tank you considering that-
06/18/16 – Have already been a loyal, Recurrent flyer purchaser for over 30 yrs. I h ave hardly ever observed this sort of lousy shopper service and apathetic attitudes from AA staff members. Presently sitting down at Miami International, on a clear sunny saturday early morning, touring with 2 youthful children trying to reach Asheville on your Airways (record locator: WCEARA), but our flight to Charlotte was quickly delayed, causing us to pass up our flight to Asheville, all other flights are full, we have been sent BACK by way of stability because your team at the gate couldn’t (or wouldn’t), help us (which was entertaining), then had to operate again BEFORE we could get to the ticket counter as the flight departure was bumped back again up!